Terms of Service

01Introduction

These Terms of Service ("Terms") are a legal agreement between you ("you", "customer", "user") and XENON Cloud ("XENON Cloud", "we", "us", "our"), based in India. XENON Cloud provides Minecraft server hosting and VPS (Virtual Private Server) hosting, accessible primarily through xenoncloud.fun.

These Terms apply to everyone who creates an account, places an order, or otherwise uses XENON Cloud's services. If you do not agree with any part of these Terms, please do not use our services.

02Eligibility

To use XENON Cloud, you must:

• Be legally capable of entering into a binding agreement in your jurisdiction, or have the permission of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
• Provide accurate information when creating an account or contacting support; and
• Not be barred from using our services under any applicable law.

We reserve the right to refuse service, suspend, or terminate an account if we reasonably believe these conditions are not met.

03Your Account

3.1Account creation

Depending on how you order, an account may be created through our website, our Discord server, or the control panel used to manage your service. You are responsible for providing accurate and current information when you register.

3.2Account security

You are responsible for keeping your account credentials, panel login, and connected Discord account secure. You must notify us immediately through a Discord ticket if you believe your account or server has been accessed without authorization. XENON Cloud is not responsible for losses caused by your failure to keep your credentials secure.

04Services We Provide

4.1Minecraft hosting

XENON Cloud provides hosting environments for Minecraft: Java Edition and/or Bedrock Edition servers, including access to a control panel used to manage files, plugins, mods, backups, and server settings, within the resource allocation of the plan purchased.

4.2VPS hosting

XENON Cloud provides virtual private servers with allocated CPU, RAM, storage, and network resources for general-purpose use, subject to the Acceptable Use Policy and any resource limits described in your plan.

4.3Service activation

Services are typically activated after payment is confirmed through our Discord ticket system. Activation times may vary and are not guaranteed to be instant unless otherwise stated at the time of purchase.

05Purchasing & Payments

All purchases are currently coordinated through our official Discord server via the ticket system. We do not currently process orders automatically through the website.

5.1Pricing

Prices for Minecraft hosting and VPS hosting plans are listed on our website and/or communicated through Discord and may change at any time. Any price change will not affect a service you have already paid for during its current billing period.

5.2Accepted payment methods

Supported payment methods currently include UPI, PAK, and BDT, as coordinated through your Discord ticket. We may add, remove, or change supported payment methods at any time.

5.3Billing

You are responsible for renewing your service before it expires if you wish to keep using it. Failure to renew on time may result in suspension or deletion of your service and its data, as described in Section 10.

06Resource Limits & Fair Use

Every plan includes specific resource allocations, such as RAM, CPU, disk space, and bandwidth. You agree to operate your Minecraft server or VPS within these limits. Consistently exceeding fair-use limits, even if not explicitly capped, may lead to a request to upgrade your plan, temporary throttling, or suspension if it affects the stability of shared infrastructure.

07Your Responsibilities

As a customer, you agree to:

• Use your Minecraft server or VPS in a way that complies with these Terms and the Acceptable Use Policy;
• Keep any software, plugins, mods, or applications you install reasonably up to date and free of known malicious code;
• Take reasonable steps to back up important data in addition to any backups we may provide; and
• Provide accurate information when opening a support ticket, including your order or service details, so we can assist you effectively.

08Support

Support is currently provided exclusively through the ticket system on our official Discord server. XENON Cloud does not currently offer support through email. We aim to respond to tickets in a reasonable timeframe, but response times are not guaranteed unless separately agreed in writing.

09Availability & Maintenance

We work to keep XENON Cloud's services online and performant, but we do not guarantee uninterrupted, error-free, or 100% available service. From time to time, we may need to perform scheduled or emergency maintenance that temporarily affects service availability. Where reasonably possible, we will try to notify affected customers of planned maintenance through Discord.

Downtime can also be caused by factors outside our reasonable control, including but not limited to power outages, upstream network or data-center issues, hardware failure, or force majeure events. We will make reasonable efforts to restore service as quickly as possible in such cases.

10Backups & Data Loss

We recommend regularly downloading backups of your world files, plugins, configurations, and any other important data. XENON Cloud is not liable for data loss resulting from hardware failure, service cancellation, non-renewal, suspension, account termination, customer error, or third-party software you have installed.

11Suspension & Termination

We may suspend or terminate your service, with or without prior notice depending on severity, if:

• You violate these Terms, the Acceptable Use Policy, or applicable law;
• Your service is unpaid or has expired beyond any grace period we may offer;
• Your service is being used in a way that threatens the stability, security, or integrity of our infrastructure or other customers; or
• We are required to do so by law or by a request from a hosting or network provider we rely on.

Where practical, we will attempt to contact you through Discord before taking action. Data associated with a terminated service may be permanently deleted and may not be recoverable.

12Prohibited Activities

A full list of prohibited uses is set out in our Acceptable Use Policy, which forms part of these Terms. In summary, you may not use XENON Cloud's services for illegal activity, attacks on other systems, malware, fraud, abuse of shared infrastructure, or any activity that causes serious harm to others.

13Refunds

Refunds are handled according to our separate Refund Policy. As a summary: refunds may be available within 24 hours of purchase where the issue is caused by XENON Cloud's side, and are requested through a Discord ticket. Refunds are not automatic and are reviewed on a case-by-case basis.

14Changes to Services

We may modify, expand, or discontinue features of our Minecraft or VPS hosting plans as our infrastructure and offerings evolve. We will try to give reasonable notice of any change that materially reduces the resources or features of an active plan you have paid for.

15Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date at the top of this page and, where reasonable, announce the change on our Discord server. Continued use of our services after a change takes effect means you accept the updated Terms.

16Disclaimers & Limitation of Liability

Our services are provided on an "as available" basis without warranties of any kind, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the fullest extent permitted by applicable law.

To the maximum extent permitted by law, XENON Cloud will not be liable for indirect, incidental, special, or consequential damages, including loss of data, profits, or business opportunities, arising from your use of our services. Nothing in these Terms limits liability that cannot lawfully be limited under applicable law.

17Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles, unless otherwise required by mandatory law applicable to you as a consumer in your own country. This section does not constitute legal advice, and you should consult a qualified professional for guidance specific to your situation.

18Contact

Questions about these Terms should be sent through a Discord ticket on our official server. We do not currently provide support through email.